Originally Posted by
JAXPax
I think the drivers need to understand too that many companies, especially those with a direct bill (that Uber and Lyft promote heavily), require any tips to be done in the app. Any tip outside of the app is not eligible for reimbursement. On some trips that can add up to $40-50 of tips. I'd rather not be just completely out of pocket for that.
I think Uber and Lyft need to hold drivers accountable for these scams. Uber and Lyft shouldn't be able to simply say "oh, they're an independent contractor" and wash their hands of the issue. If they get to argue that, then I should be able to argue that I am interacting with, and paying Uber/Lyft, and not the driver, and what their excuse for blaming the driver for not fulfilling Uber/Lyft's end of the business deal is not my concern.
And if you can, always screen record your ride request. If nothing happens, then delete it. If something happens, you will have proof when contacting the rideshare companies. Without proof, their customer service will just lie and say "We couldn't find the ride in question"