I used to have issues all the time when I flew in/out of BWI especially at night. I lived in downtown Baltimore City. Most of the Lyft/Uber drivers wanted to get back to DC (same thing, you'd take the bus to the Amtrak/MARC station and a line of cabs all touting "only $20 I'll take you to DC with no stops" because they didn't want to face going to Baltimore in the taxi queue). Frequently would have driver immediately call me and ask me where I was going. Some would flat out ask me to cancel. I would take screen shots including of their phone number calling me to submit with my request to refund cancel charge.

My prior company went to a "no rental car for company meetings" policy a few years back... and partnered with first Uber and then Lyft. Our every other month meetings, we would get a code to use to charge central account. Issue was we would fly into FLL and meetings were usually held at like the Westin at the beach... which is about a 3 mile ride. Many of us would sometimes wait up to 45-60 minutes before finally getting someone, again because they would call and ask where we were going and then 10 minutes later would have little progress then claim they got pulled over or had a flat tire.

I think the drivers need to understand too that many companies, especially those with a direct bill (that Uber and Lyft promote heavily), require any tips to be done in the app. Any tip outside of the app is not eligible for reimbursement. On some trips that can add up to $40-50 of tips. I'd rather not be just completely out of pocket for that.