Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,182
I think that you are all piling on the OP unnecessarily.
The question sounds to me as whether Marriott has specific customer service for elite members, in the same way that Hilton has a "Diamond desk".
Or is AA's Executive Platinum customer service managed by the CEO's office as well?