FlyerTalk Forums - View Single Post - 2021 Alaska Airlines *FLAME-FREE* Q&A Thread: All Welcome, New and Old!

Apr 3, 2021, 10:23 pm

#222

Finkface

Join Date: Dec 2012

Location: YVR, HNL

Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)

Posts: 7,832

Quote:

Originally Posted by philemer

I made an 17.5K award rez. in Dec. In Feb. there was a small schedule change so I called in and accepted the change. Today I noticed that another 17.5K were deducted from my acct. on the day I called in, Feb. 14th. I called AS tonight and the rep. said she couldn't see the 2nd deduction & that I'd need to talk to Customer Service but their offices are closed until Monday. Is that true? I don't mind waiting until Monday but need to get this sorted fast as I need the miles to make another rez. What is the # I need to call on Monday?
Thanks!

Scroll down to the original deduction and see if there is a corresponding credit above it. For some reason, they don’t always list them in chronological order and the redeposit is shown right on top of the original dedication.