My husband and I applied for and received Global Entry + TSA Precheck in 2017, with the understanding it was good for five years. We haven't traveled in the last year or so because of the pandemic, but I'm booking flights now and decided to go find out when exactly our GE expires so I could start the process of renewing if needed. When I try to check the status of my TSA Precheck on the Dept. of Homeland Security website, they say they can't find anyone with my information (and my address, phone number, name, email, etc are all exactly the same as when I applied). The back part of my brain seems to remember the program changing at some point. I've read that our Known Traveler Numbers should start with TT, but ours don't—they're 9 digit numbers. We never received any information about transferring our accounts to a new program, and the URL that I have where I accessed our GE applications while we were going through that process appears to be dead now (goes-app.cbp.dhs dot gov).

Am I just going to have to apply all over again? Is there any way I can track down our accounts at this point or did I miss a memo somewhere and am just out of luck?