Originally Posted by
craigthemif
The last time I checked, roughly 50% of a major chain's guests do indeed book via an OTA.
But Bonvoy is supposed to a cheaper way of bringing in guests than the ridiculously high OTA commissions. And I doubt that the Trivago / Kayak crowd will pay much of a premium, if any, just because it says Marriott on the building.
So even though clearly the short term moneymaker can indeed be developer fees, Marriott do need to take care not to drive away their better Bonvoy customers.
Yes. Marriott is definitely all-in on their franchise empire building strategy. It’s why there is a huge variance in rates and scrambling on their end wrt pricing and disappointing MB members.
I am so much happier now staying at a non Marriott property as a no status customer. Even now, I get treated better than at Marriott properties with status. Seems to me MB status is all about complaining about what’s promised but never delivered
