Originally Posted by
dcstudent
I think the name is ridiculous but in the end I really don't care what the name is. I just want elite benefits to be enforced by Marriott so I don't have to fight over late check-out, breakfast, upgrades, etc...I don't want hotels to be able to play games with offering rooms for SNAs or Free Nights and I certainly think every property should have to participate in the SNA program. Basically, I'd like Marriott to actually enforce the program benefits.
In case you haven't heard this already, Covid-19 changed everything including their IT systems. Don't hold your breath. With a large portfolio, you are getting wide variances in quality, service and standards. Of course, a large portfolio can be managed by experienced and capable hands.