Originally Posted by
Section 107
3/30 Status on Passport Application Status Page: Application Not Found (both applications).
Web page says if online status is "not found" after 2 weeks to call the center. Called around 3:50pm; 42 minutes on hold before speaking to service agent. Agent also did not find either application. Agent stated applications for minors are processed in Philadelphia after going through a postal security screening center which is very backed up; said check in another week and call back if still "not found."
Any type of mail going to Philadelphia is backed up, no reason provided. My application mailed via Priority mail took 12 days to reach PO box and another three weeks for the PP office to send to Charleston for processing. I saw Application not found for more than two weeks.
When calling the PP office, you can opt for a call back. That way, you dont have to be on hold for 45 mins. Its quite overwhelming when you dont know what happened to your application. There should be an initial scan of the application before the Philadelphia office forwards it for processing. This will help applicants to know that application is now in the hands of the PP center and not lost. With all the mail ongoing problems and USPS budget cuts, this is just going to get worse.
Hope everything gets sort out for you soon. Just hang in there.