Well, Im a bit stumped. Booked some flights last year (through a third-party company -sigh) for a july trip to Rome, and called the day before leaving and were told that the domestic connections were rescheduled (6 hours later) and the international flights were canceled. We accepted the flight credit, but now the third party company is only agreeing to let us use a portion of that credit to rebook and refuses to ask the airline for refund.

Regardless of how we might choose to proceed, I wanted to get some info about our flights to document the issue, and strangely I cant find any info about our departing flights anywhere...United Mileage Plus account history or even with professional account on FlightAware. The flights were as follows:
Departing: UA8032/AC778 on July 22, 2020 LAX-YUL and then UA8677/AC892 YUL-FCO.
Returning: AC891 on July 31, 2020 FCO - YYZ and then AC795 YYZ-LAX.

I can find info for the return flights, but not departing. Any sense on how this could be and where I might find info to support my issue with the company? I'm stumped.

Thanks