Originally Posted by
Steve M
With many hotels, if you call them directly, and either select Reservations off of the auto-attendant, or speak to the front desk and ask about a future reservation, you get immediately transferred to central reservations. You kinda have to be delicate in how you word the situation to avoid that happening. Once you get the front desk, you might say something like "I have an issue with a future reservation that central reservations can't handle. I can I speak with someone in revenue management?"
LinkedIn is generally your friend. You can find the name of pretty much any of the managerial people at this property and then call and ask for them by name. Calling during regular weekday business hours ups the chances of reaching someone at the property.
If you are transferred to national reservations, that is the same place you get by calling toll-free. So, hang up.