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Thread: Excessive Hold Times for MVPG Reservations Line?
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Old Mar 27, 2021 | 5:58 pm
  #83  
NoLaGent
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Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,567
Originally Posted by pcoll
Received email one of our Flights cancelled and I needed to approve change. Could not see change...
called MVP line and asked for callback 50 minutes. Call back came and when I answered, hang up.
start again, this time call back was 60 minutes. Never came.
tried to chat, but no chat option available.
Finally text , and this worked. Took 15 minutes to get desired flight .
next time, just go to text. Lesson learned.
Agreed. 82008 has been my friend.

And while this is off-topic, check your fares. I had a simple SFO-SAN rt that went from $149ow in I class to $79ow.

My wallet is getting thicker.
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