Originally Posted by
WineCountryUA
Understand you are communicating with customer service folks and not IT. And most of the customer service folks know little about the web site. You might do better asking for "web support" on the phone but they are still CS folks, not IT.
Do you think you actual have a missing credit and is this just a miss reporting of a non-credit?
Oh totally get it. I did get through to "web support" and even then they barely knew what I was speaking about.
I know I don't have a missing credit, but rather it's a misreporting of. The flight itinerary doesn't and shouldn't exist as I completed in and outbound flights. If I knew the PNR was going to expire at some point, I'd just leave it be, but I don't want the itinerary to stay under "Future Flight Credit" indefinitely if it doesn't have an expiry date attached to the reservation because there isn't really a credit ticket there.
I can't even get it in the right hands of IT to check. I'm hoping I'm not the only one with this and that they'll fix the issue for everyone and for future reservations, too. Call me OCD.
