Yeah UA IT is a joke. I let them know I said others are facing the same. “Yeah, yeah, we’ll look into it.”

My PNR from this ghost credit is no longer active as my inbound and outbound flights are used and itinerary complete. They don’t understand that it’s the cancelled flights off my itinerary that’s tricking the system into thinking I have a portion of the itinerary that’s resulting in what appears to be a ghost future flight credit.

I just hope when they finally fix the bug that it’s not just on the PNR but for everyone and on the larger issue itself.

Do post and let us know if you get further with this… I’m curious. I couldn’t seem to get UA IT to understand.