Have a complex, multi-city international itinerary, purchased with various ecredits that was impacted by last Saturday’s schedule change. Have been calling at various times since Monday with shortest hold time announced of 1 hour and 30 mins. Today was offered “text support” during call and opted to use it. Provided all requested info at 10:45AM this morning and continue to receive “Do you still need help” “we will connect you with next available agent” at 5:45PM this evening.