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Thread: Iberia refund policy - flight change by 12 hours
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Old Mar 23, 2021 | 1:58 pm
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seawolf
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Originally Posted by TTmex
As I had fear, Iberia insist their system won't process a refund, despite it being a cancelled flight with new flight numbers over 8 hours earlier. I will have to process this through my bank/cc company? or are there other options?

They tried to claim that because i'm based in Mexico that EU law doesn't cover this change.
Try credit card chargeback.

Is there a Mexican law that allows IB to not refund?

Iberia travel agency site list COVID schedule change (>2 hours) policy and it specifically allows for a refund with a disclaimer that refunds not permitted in Mexico, Cuba, Dominican Republic, and Colombia.

https://www.iberiagencias.com/Iberiagencias/showLoginWeb.do
Last edited by seawolf; Mar 23, 2021 at 2:17 pm Reason: Updated link
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