Originally Posted by
lincolnjkc
Had a personal medical scare (paramedics were involved) where a few specific agents went well above and beyond what I'd expect, and I think they deserve recognition through official channels.
Under the previous regime when my wife, brother- and father-in-law were looked after by other agents astoundingly well while dealing with a death in the family (and I was stuck out of the country) I dropped an email to oscar.munoz@united and within about 48 hours got a form acknowledgement from someone in executive CS and I know it filtered down because I saw a framed copy of the email when I was back in the US and heard that it was presented by local management.
Tried the same thing with scott.kirby@united about a week ago and... nothing. No bounce, no acknowledgment, just into the void. Wondering if the new regime has a better way to recognize these kind of above-and-beyond interactions--if I should find a working printer and stamp to go the dead-tree route or what (no, I don't trust 1KVoice)
In the last 15 years I have sent four emails to UA and CO CEOs commending employees who truly made or saved someone's day by their actions. The first two were to Smisek, the next one to Munoz and the last to Kirby. All but the last one got replies within 24 hours relaying the employees would be recognized. I used the same email you have, by the way. Kirby never responded.