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Thread: TSA Pre✓™ (PreCheck) on Alaska Airlines - Questions and Experiences (2021 and Later)
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Old Mar 15, 2021 | 11:02 am
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Originally Posted by BOB W
On very rare occasions, I have had this happen also. The first time, I did not notice until I tried to use PreCheck. They sent me to the regular line.

When it has happened since then I have been able to fix it myself or get it fixed and the counter at the airport. Yes, it is an AS IT issue IMHO.

There was a period of time when the KTN from a profile was not populated into the PNR. You can always confirm/add your KTN at the start of the OLCI process.

James
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