Originally Posted by
QT31415
FT support line is the best! Thanks for your advice, I did HUCA, got through two layers of Phillipine based supervisors who then must have talked to a real person not reading out of a manual. Ticket was changed in 5 minutes. Total time spent on the phone with HA today - 4.5 hours.
And, to answer your original question: Yes, this type of runaround is USUAL with HA. Next time, just stick with AS or virtually any other major carrier if you want easier changes.