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Old Mar 9, 2021, 6:28 am
  #8  
The Road Goes On Forever
 
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 621
Originally Posted by mozilla
No, positive ID verification is something. If guest left ID behind in the room: front desk makes new room keycard, hands card to security along with a written note of the name of the registered guest, security accompanies guest to room with 2 associates (at least one has same gender as guest - no exceptions), associates knock, enter and verify room is empty, then invite guest in the room and ask to locate ID (even if it is in plain sight) and hand the new keycard after positive ID verification.
FWIW, you would be hard pressed to find a security staff at most select service properties or even two associates on property at the same time for the majority of the day.
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