Just stayed here for two nights this weekend and thought it was a pretty good place to stay.
If you’re visiting Universal the location can’t be beat. It’s so close that the Universal app thought I was in the park so I was able to get virtual queue reservations for rides in bed. The first day we walked over the pedestrian bridge to the park, maybe a 15 minute walk to get to CityWalk. Super easy, with the bridge you only have to cross one crosswalk. It’s a short drive to the parking garages as well.
The hotel is definitely on the older side, but the rooms seem to have been renovated in the last few years and are decently modern. We were able to snag a king bed Universal view (agent on the phone said there are only ~50 king rooms out of over 700). The view was great (loved seeing roller coasters from bed) and the bed was pretty comfortable. Wish there was a microwave in room, the only one is in a weird spot at game room off the pool.
The staff was super friendly and professional over the phone, but I went to the desk to grab a physical key and cookies and the FD agent maybe said five words. Nonetheless the hotel was clean and overall a good stay.
Also, I selected that I needed parking during OLCI but did not see any parking charges on my account at check out. Interestingly, my digital key worked for the parking gates but not the physical ones from the front desk—maybe she didn’t “activate” the parking so I wasn’t charged? I won’t believe it until the hold clears from my account.
ETA: I wouldn’t expect much in terms of upgrades, the hotel seemed basically full this weekend and there isn’t much to upgrade to other than views.