Thanks guys for the prompt replies!

I did agree on the rental agreement upon pick up , but I really thought some deposit ( fuel or something else ) was included) . I was pretty stressed after a long day in the air and figured would deal with it later .

The pending charge on my cc was 521 , which normally is higher than reservation amount because of different deposits. It was today when the final amount cleared. I did call several times today Dollar number but it says they are closed , although they should be open according to their hours .

Also , I tweeted them with all the info , they replied in two hours with :


“Thank you for confirming this information! Our team will be looking into this and will update you promptly. We appreciate the chance to review these concerns today! -Elyse”


Receipt is not available yet , on the website it says that usually it takes up to 7 days . I returned the car on Tuesday.