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Thread: FAQ : 4pm Elite Checkout Guarantee (General Discussion)
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Old Mar 6, 2021 | 1:29 pm
  #323  
dcstudent
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Join Date: Jan 2006
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Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Globalist,, Delta Plat,
Posts: 2,232
Sorry, got it now. I totally agree with you. I get quite annoyed when I have to fight for a late check-out at a hotel that I know is not a conference center/resort and therefore should immediately grant the request,

Originally Posted by Guate87
I am also Hilton Diamond, so I know there is no guarantee of late checkout. I am IHG Platinum and do not expect late checkout with IHG either.

The issue is the Marriott "Guarantee" and the expectation that Marriott live up to its guarantee. (Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels) https://www.marriott.com/loyalty/mem...ts/platinum.mi

Frustration = Expectation - Realization
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