Originally Posted by
molenz01
I do challenge but it’s an ongoing nuisance to challenge every time. It’s always a discussion followed by a discussion with the Manager and you get into the occupancy rate and not guaranteed, etc. I’m currently staying the night at the Blue Mountain Westin and did not happen. Spoke to the Manager and had the discussion with this being a Resort and occupancy rate is high. Like pulling teeth and got a checkout of 1pm. I hardly ever request late checkout when on business but when travelling with the family a nice to have but has not been easy to get.
It's nice to hear from other FTers who have experienced problems, and in Canada no less.
At this point I have been told "Sorry" several times and that Marriott doesn't know of any remedy or consequence if a Marriott property does not honor the guarantee.
The Marriott website should say "Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels...and any property that chooses not to honor late checkout."
P.D. I cancelled my upcoming Marriott stay and instead made a reservation with Hilton. I'm sad, not mad.
Throughout Covid, I still fly every week. Hilton has given me upgrades several times over the last year; Marriott has not. Guaranteed 4 pm Late Checkout used to be the one factor motivating me to stay with Marriotts over Hiltons.