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Old Mar 6, 2021 | 7:44 am
  #4435  
bob12403
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Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Gold, AA, DL, IHG Platinum Amb, Marriott Gold, Hilton Silver, National Executive Elite
Posts: 1,685
Originally Posted by neuromancer
I'm afraid this means your account has been closed.
Nope. "We’re sorry to hear you have had issues with your account. We have investigated the issue and your account is now active again." I now have a full dashboard, surveys are working as normal, and was able to make some redemptions. It did require some patience, as well as at least one follow-up inquiry, but very happy that the freeze (still unexplained) has gone away.
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