Can anyone with a CitiGold self-directed brokerage account say whether the account includes the ability to make trades via webpage? I don't want to assume anything (e.g. HSBC self-directed trading doesn't have online access - you have to call) and given that I spent 20 minutes on hold today just trying to *open* an account (finally hung up), I'm wondering whether it's worth it to go to such lengths if accessing my funds and making trades is going to be an exercise in frustration.