I was scheduled to go to EZE next week, with an arrival the day prior the day when I'd be permitted to enter as a US national. This was originally booked for March 2020, then re-scheduled after initial flights canceled, then re-scheduled again for next week. The previous re-scheduling was quite the quilombo, as fare had gone down, but AM refused credit for the difference as I'd already made (yes, an INVOLUNTARY) change, and somehow decided I even owed a few $ more for the reissue. American Express had sided with AM twice in disputing the failure to refund after flights were canceled, notwithstanding ample and sufficient documentation.

The current reservation also had a schedule change of approximately 10 hours. I never accepted the change.

I have been dreading the call, as they've only lead to aggravation and a lot of time on my calls within the past year. Mid-morning, I decided "now is the time."

Long and short of call -
You've already taken advantage of the flexibility waiver - we will have to charge you fare difference + penalty. (This would result in nearly another thousand just to use this ticket.) I reminded her of two cancellations, plus the schedule change on this one. The last event apparently was enough for her to put me on hold again and get the penalty waiver. But nothing for fare difference. After some polite back and forth, she told me I was eligible for a voucher. And then, after about 35+ minutes, (including two hold periods) the call dropped.



I called back. The agent had apparently documented things well enough that agent two knew what occurred. - she checked a couple of dates, but even with the penalty waiver, I wasn't about to give AM another $700 or so for the pleasure of reissuing this trip again. Given that I already have a June reservation for the same itinerary, I decided not to book a May or July that would cost another $700. I took the voucher. It took her a while to research and calculate the ticket and reissue history, but eventually she issued a voucher that hopefully isn't too much of a PITA to redeem. It has a generous expiration date.

So, apparently, as of today, and who knows what tomorrow will bring, if you've got a fact situation that will cause the current waivers to apply (i.e., material schedule change or a cancellation), they'll issue a voucher for the entire sum. This is a lot better than my last go round with this fine, fine airline. Note that had there not been the schedule change, notwithstanding AM's two cancellations, I'd have been hosed.