Originally Posted by
varkey
Why "Dear Customer" and not by my name as in every other email?
Why reset BA password if SITA didn't store BA password in the first place?
SITA provides the backbone to a lot of airline systems. Most of baggage messaging, for instance, uses SITA infrastructure; a lot of the CUTE sets in airports worldwide, where airlines share hardware, run on SITA. And there's more stuff. They even have a large part to play in biometric passport scanners. If BA and other airlines were rail franchises, SITA would be a bit like Network Rail; it's better to be safe and suggest a password reset than being sorry.