This is what Marriott does: referring the problem straight back to the hotel (in some cases, the exact same employee) that caused it in the first place and then closing the ticket based on their false response. It's insane.
Originally Posted by
Often1
So long as the chargeback is properly documented at the time it is submitted, it will likely succeed on these facts. Problems with chargebacks usually occur when they are not backed up properly or there is a straightforward factual difference. In the latter, if there is a factual dispute, that is what small claims courts exist for.
Disagree. I have had a lot of hassle with chargebacks, particularly with the retailer simply denying the claim in spite of the clear and extensive documented evidence; I would expect the card provider to side with the clear evidence, but this is not necessarily the case. Fighting it further with Financial Services Obudsman brought eventual success, even compensation - but absolutely no way would I consider chargeback easier than just fixing it directly at source.