Originally Posted by
UCitiFlyer
Hi all,
We’re looking at booking a room at the GH Kauai on points and the cancellation policy is kind of confusing. How does everyone interpret this:
“
Two Night Deposit.Cancel 24h Prior To Avoid One Night Penlty”
I’m reading this as, cancel anytime 24 hours prior to check in and get your points back. I also don’t see the property listed on Hyatt’s waiver list - https://www.hyatt.com/info/waiver-exceptions-list. However, I could also read this as, “cancel anytime and lose 2 night deposit”.
So I think this is subject to Hyatt’s more flexible up to 24 hour cancellation policy?
Hyatt's cancellation policy messaging is notoriously inconsistent and difficult to interpret.
Personally, I read this as you need to put down a deposit of two nights (refundable) and you need to cancel 24+ hours before your check in time otherwise you're charged one night.
Why the deposit is two nights and the cancellation policy is one night? Who knows.
Best to message Twitter and ask them to confirm so you have it in writing.