FlyerTalk Forums - View Single Post - FAQ : Breakdown of which charges count at qualifying spend for points earning
Old Mar 5, 2021 | 7:21 am
  #15  
Nash_Andrew
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Join Date: Aug 2007
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Dealing with this issue with a property from a stay last weekend as we speak. Taxes and resort fees are excluded from earning points, but F&B spend at outlets owned by the hotel should absolutely earn points. In some cases it appears that alcohol can't earn but I haven't been able to get a hard and fast answer on that particular question. That said, Bonvoy customer service line was very clear that F&B spend at hotel-owned outlets billed to your room should absolutely earn. If it doesn't, call the customer service number and they will address it and give you a case number. My opinion is that hotels sometimes "unintentionally" or "accidentally" don't credit those points unless you follow up, since most folks don't know better, as a way to save money.
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