FlyerTalk Forums - View Single Post - Marriott's Customer Service : General Discussion Thread
Old Mar 4, 2021 | 7:08 pm
  #348  
Kacee
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Originally Posted by CaptJOB
I booked a Point Savers award stay for the St Regis Bora Bora in December not realizing there would be a deposit(had to google it afterwards to figure out where to find the fine print informing of the charge). Anyhow I cancelled the reservation on 12/12(it was for November this year) and I'm wondering if I should expect the refund to just show up after 90 days or if it's likely that I'm going to have to reach out and get it taken care of. Any DPs here would be appreciated.
I wouldn't wait 90 days. I'd give them about a week before following up. Then I'd file a chargeback inside of 60 days (which is the legal cut-off).
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