After my last experience on the phone with Citi, I’m thinking of closing all my accounts with them. I don’t have CG though.

Quick summary;

I had tried to set up another external account to transfer money from my Citi savings account to. Citi sent three trials deposits for me to verify, and I guess I chose the wrong two to input for verification. That external account was now blocked and it said I had to call to fix it.

I call in....and while the rep saw the issue, my entire savings account was frozen while on the phone with her. Well, 45 minutes later she unfreezes my account but the initial problem was never fixed. She insisted it was. I eventually just deleted the external account and re-added it later on successfully (by myself). Citi actually made the problem worse and the rep claimed she fixed the problem!

Bad showing for Citi, but that seems to be pretty standard.