Originally Posted by hugolover

What's the Hyatt cheerleading squad? I hope they're gender neutral, as a proud feminist, cheerleading disgusts me.

The 15 nights required for the promotion were booked, the four hotels which he booked closed and re-opened after the required stay period was over. The reason does matter, the reason was Covid-19, the same reason hotel chains are bleeding cash and in the vast majority, are bending over backwards to get business in and, the reason why the hotels in question closed.

Marriott should extend the status to allow the Member to obtain the nights and the basis for this, is the clearly verifiable intention to stay based on the forward bookings during the required period that were moved to various dates by the hotels. I know plenty of people who did the match to Bonvoy and have 0 stays, 0 bookings. He could easily do the 8 nights during one month. A one month extension is nothing, but to then climb up to 50 nights? No way.

There is no more status challenge and I understood that these are once in a lifetime only promotions.

I would struggle to argue that he should stay again at a Marriott property, because Bonvoy have offered zero understanding to his specific circumstances. What would be the compelling reasons for him to choose Marriott again? Would you say they have been reasonable to his request? I thought Hilton were poor, but in my own circumstances, I've often been able to resolve matters by speaking to the right persons who were empowered to make meaningful decisions. It seems Bonvoy's Team Member's have zero discretion.

Lifetime Diamond is real loyalty,- real loyalty I would have thought Marriott would have wanted to gain and sought to make a specific, case by case, resolution. I am sure the hotels will relish refunding his prepaid stays.

I'd add, "Computer says no" is very Carol Beer circa 2007 and that show should be banned. Is this the state of customer service in a pandemic and during 2021?