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Old Mar 3, 2021 | 11:10 am
  #251  
SFOvacations
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Oct 2012
Location: SFO
Programs: Hyatt Glob; AA ExPlat; Hilton Diamond
Posts: 324
Originally Posted by danger
My concierge has never sent me a gift or reached out proactively in advance of a stay to say 'Hey, I see you're heading to ABC. I've been in touch with the hotel and asked for some extra bottles of still water.' Donuts.
Mirrors my experience. My concierge, CC, has never contacted me and in my few interactions, usually regarding TSU, the response is pretty much what a twitter agent would give me.

How does one request a switch? At worst I'll get an equally bad one
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