Originally Posted by
danger
My concierge has never sent me a gift or reached out proactively in advance of a stay to say 'Hey, I see you're heading to ABC. I've been in touch with the hotel and asked for some extra bottles of still water.' Donuts.
Mirrors my experience. My concierge, CC, has never contacted me and in my few interactions, usually regarding TSU, the response is pretty much what a twitter agent would give me.
How does one request a switch? At worst I'll get an equally bad one