Originally Posted by
margarita girl
Unless this is a quarantine hotel
Don't really have those in the US.
Originally Posted by
Guate87
they could have cleaned my room after 4 pm and told one person that their room would be available at 5pm. I have had that happen to me in several countries.
Many hotels have cut cleaning staff and don't have housekeeping after 1 or 2 pm. That may have been the issue here.
Still, they need to find a way to honor the late checkout.
Originally Posted by
writerguyfl
I'm not saying they aren't lying. I'm just saying it wouldn't be crazy if they were legitimately sold out.
Could have been sold out, or just no one to clean the room. Staff tend to use "sold out" as an excuse for a variety of issues.