Originally Posted by
Crastonts
Hi there. This is a fairly vanilla W reservation with a credit card, no Avios involved -- LHR-MEX return, and I've now flown the first leg.
When I asked customer support why they would block me, they said it was because I chose to upgrade online the first leg to J (which worked seamlessly, no complains there). As a result of this, the reservation will now be blocked by their system. Bizarre.
I wonder if telephone prices are really the same than those online. Anecdotical of course, but I paid 500 GBP to upgrade to J in the first leg, and out of curiosity asked how much it would be to do the same for the return leg: 1300 GBP + service fees
Thanks for this. When are the flights out of interest? I don't need extract dates but are we talking next week, next month, 2022?
When you first did an upgrade was this a price shown online like this on manage my booking?
It sounds like the first upgrade could have been a promotional upgrade price of £500 which is usually a fixed price offering.
In terms of the upgrade quote for the return it sounds more like you are looking at a fare difference - so there is no promotional upgrade offering. if that's the case then that is unfortunately the price to upgrade - if you don't want to pay it (and I wouldn't for that upgrade) then that is the end of it. You can keep checking MMB as sometimes a promotional upgrade will be offered at some point. Do you want to upgrade for the £1300?
In terms of the blocking I am not sure I buy the reasoning they have given you tbh. I assume you got a change email once you did the upgrade with the new ticket number on it? I had a search for previous mentions of similar problems and found this.
https://www.flyertalk.com/forum/brit...pp-ba-com.html
It seems if someone or something was trying to access my booking with incorrect details it locks out. If this is the case the agent on the phone should be able to unlock it.