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Thread: FAQ : 4pm Elite Checkout Guarantee (General Discussion)
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Old Mar 2, 2021 | 9:00 am
  #282  
Guate87
40 Nights
50 Countries Visited
3M
5 Years on Site
 
Join Date: Jun 2019
Location: IAH
Programs: AS Titanium, UA Million Miler, AF Gold, HH Diamond, MR LT Platinum, IHG Platinum
Posts: 348
Follow up to my previous post:

Today, March 2, 2021, at 9:49 AM CST I called the Platinum Elite number, (800) 228-2100, and spoke with Sherry.

Sherry said the hotel might have been full, to which I replied, "What is my compensation when Marriott does not fulfill its published benefits?" Sherry said she did not know.

I add, Sherry did not care.

I asked for an email address for customer care, so she gave me [email protected]

Is there a dedicated Platinum Elite email address?
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