Property: Nanki-Shirahama Marriott Hotel, Wakayama, Japan
Date(s): 24-27 Feb, 3 nights
Room booked: Japanese Western Garden, Garden view
Room received: View Bath Room, Ocean View
Elite Level: Titanium
Award stay: No
Rate Type: Package Room and Private bath for 50 mins
LNF stay:No
SNAs redeemed:No
Comments: Upgrade never really showed up on the app or anywhere. Sent them an in-app message on morning of arrival and they said they had already upgraded to this room - essentially a room on the top floor with a private onsen that looks out at the ocean. This is the top room below a suite. The two suites which had appeared on the site were no longer showing as bookable a day before, so I assume they did upgrade to the best room available. Service was good - typical cordial Japanese service and the onsen was excellent. Lounge, which was operating on the ground floor had poor food selection but the free Japanese breakfast was very good! Totally worth it on this rate.