Originally Posted by
David7
I was lucky that DL changed my tickets to whatever dates and flights I wanted in the past (provided there was a cancellation).
With my last DL ticket I hit a huge roadblock. Flights cancelled for end of March, want to rebook to September. I tried this several times but agents always tried booking me on Delta-operated flights transatlantic. They were not prepared to give me the flights of my choice (e.g. AF operated or VS operated e.g. BUD-AMS-LHR-LAX).
I mentioned the EU rules to representatives on both chat and Diamond line
but they just told me "No" (despite my current flights not being DL-operated).
The trouble now is that multiple agents seem to have left notes saying that my request was denied. This is something I have not encountered before and is infuriating as it contradicts the 3rd point of the aforementioned EU rule.
I guess the only chance is to rebook to DL metal flights in September and then hope that the annotations are removed with the new reissued ticket.
Any thoughts or insights on this?
If you live in the US file a DOT complain then sue Delta in small claim court for not honoring an existing contract. Their lawyers won't show up and you're entitled to a decent amount of cash which you can use to book whatever you want. Delta is being scummy here so you must punish their disgusting behavior.