Originally Posted by SHLTP

In China, concierge is helpful but different - I have a dedicated person but I've never actually spoken to her or emailed her for something. I just get cards/gifts from her once in a while - she gave me a neck massager a few months ago.

One has to call the main China line. 9/10 times they'll take a message and a random concierge will call back later. or they'll just transfer me to the concierge on call but that's rare. If I email, it goes to a group address and someone different responds each time.

I've basically dealt w the same 3-4 people in the last year, none my own concierge. If off hours, I get transferred to a US based Globalist line.
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I feel they never have more than a couple concierges working at once in n China, usually one. I called last week and it took 15 hours for a response. The person said the concierge the night before got sick.

I wonder how many Globalists in China. At the last PH I stayed at they said they usually have 5-6 a night.

Overall, it's actually better service than my Starwood ambassador.