Originally Posted by
jpdx
Has the Concierge benefit been watered down further? I've been assigned to the (less than stellar) "C." for years, but as of a few weeks ago, I receive emails from a bunch of random people who claim to be her "assistant." Even emails signed directly by "C." now are sent from a generic "Consumer Affairs" email address, and that's the contact information "C." provides in her signature line.
So at this point, the Concierge benefit is basically the Twitter team, only with much longer response times?
Even if this were the case, I'd be fine with it. I don't use social media and having an e-mail contact that responds within 24 hours to handle administrative tasks is great.
The concierge is one of the perks I value most about Glob and I don't expect "extraordinary service" (I'm not even sure what that means in this context).