FlyerTalk Forums - View Single Post - UA Temporarily Grounds Boeing 772 (PW Power); returning to service: late May 2022
Old Feb 28, 2021 | 10:40 am
  #156  
arjaok
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Join Date: Oct 2018
Posts: 132
Originally Posted by Kacee
Wow that sucks.

Unless I had to be home on that flight, I probably would have refused and insisted they rebook me on a lie-flat.
Normally I would have done this, but my other options were: 2 737 flights that same day. Flying OGG to HNL to catch a 777 with 2-4-2 lie flat, or a 767 with lie flats the next day that had 0 available seats (probably because everyone switched from my flight to that one) and I needed to be home the next morning so the 767 wouldn't have really worked.

Again, I get that equipment swaps are needed sometime, but when I book a lie flat with United and tell my wife I expect United to not honor what i booked, they announce that "only a handful of passengers will be inconvenienced" and of course its me, it just becomes the most United experience ever. There have probably been 10 times I've told myself it might be time to give up on United because they always seem to give up on me. This one might be the straw that breaks the camels back.

Before anyone says "the same thing would have happened with AA or Delta." At least for the few days after the DFW storms, AA was flying 2-3 777-300ers back and forth to make sure their passengers were comfortable. United just pulls a crap plane out of service and pretends like switching from lie flats to 2-2 recliners is totally fine and that you shouldn't receive any compensation for them relying on a fleet of poorly maintained 25+ year old planes. Because who would have thought those planes might be pulled out of service? Oh well, lets never invest in our fleet and just let it run into the ground. Who cares if our customers suffer? we dont like them anyway.
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