Originally Posted by
BobOscar
I went to my wallet on my AA account & picked one of the two "flight credits" that I have. I followed the instructions and clicked on the link to book a new itinerary. In their example there should be an "Add Flight Credit" button when you get to payment. There is none. The AA website is wanting to put the full fare on my credit card and not use any credits. So I'm not going any further with payment.
What am I doing wrong? Is it really not possible to use a "flight credit" on the website and I need to call in to book it and use it?
Have you clicked on Other Forms of Payment? A few months back I had a flight credit, had to put the flight on hold and call in with the flight credit.