Hi there,

After some time lurking in the dark, and reading I sort of need some help myself this time.

So I was hoping someone may be able to give me some advice on an issue I am having with BA.
Back in October 2020, I had a flight booked with my ex-partner to Berlin. We were supposed to be flying to Berlin, and close to the time, we had to cancel due to the sudden lockdown that Berlin entered.

At the time I wasn't too phased, I requested a future travel voucher and they arrived. I was slightly perplexed at the split vouchers sent to me in a sort of point format with no other information. Until today...

I have tried to use the vouchers, and have now found out that when they were issued - rather than returning the amount to me in full, as you'd expect when booking a flight to be refunded to a credit card. They have in turn split the voucher between us, so my fare is on one code and his on another. I tried to speak to the complaints team, and they insist that the voucher is in his name - the thing is we're not on the greatest speaking terms, and I can't exactly go 4-5 months later saying oh you owe me money for something you never used. I am sort of in this situation, where everything has come off my own cards, but the money has been returned to someone else during the refund process and BA refuses to assist me saying:

"Our Future Travel Vouchers allow for a future booking to be made in the name of the person on the original ticket. When there is more than one passenger, each person receives their own voucher to use. We appreciate the frustration this has caused, especially as you paid for the whole booking, but I'm afraid the Future Travel Vouchers are non-transferable."

This isn't a case of being non-transferable, this is a case of them issuing someone else with my money and now refusing to correct their issue.

If someone knows how I may be able to escalate this, or how I can correct it; or if someone maybe knows if the vouchers will automatically be refunded to the original payment source when they expire.
It's a little upsetting for me to have these things throw into my face a few months later when I really took BA, trusting them at the time.

Thanks for your help