same here. I have 7 emails to chase thru the secure portal from MY account, 7 from my wife's. 1.25 hours on phone. ZERO joy. I am writing it off and just taking the check. We have 117,000 points I wanted to transfer to our Saphhire Reserve but getting them transferred has turned into a part time job. Leaving about $500 on the table and it's hard to accept but no more. I'm ready for medication!