Originally Posted by
Dave Noble
Well.,.. I see 2 of looking at itBA is responsible for providing accommodation ( not reluctantly reimbursing after saying to to providing it ) - if it refuses to make the booking then it does not seem at all unreasonable that the person claim for a hotel that they are already booked at - why should the passenger be second guessing what the airline wants to pay. It would be easy to prove that it wasn't just a case of find most expensive hotel and stay there - just extending existing stay
If it doesn't want this, then the airline could , I don't know, meet its obligations up front
Can it reasonably complain that someone stayed at the same hotel that they were already at after the airline refused to make a booking itself?
am of the same thinking. If BA contacted me as they should and said we have cancelled your flight for commercial reasons and will provide accommodation etc for the 3 days you are being forced to delay your trip home. Then we would go to that hotel providing it wasn’t some airport crash pad. That might be ok for 1 night but not 3!! But what they have done is wash their hands of any responsibility and left us to fend for ourselves. In that case I don’t think it unreasonable to stay in the hotel we are already in for the 3 extra nights and charge the extra nights to BA. We are staying here and in a standard room not the presidential suite or anything like that!
How am I supposed to know whether Hotel A is ok but Hotel B isn’t? It doesn’t make sense. BA need to follow the regulations that govern them and actively show a duty of care. Not deny any responsibility as they have so far.
Also just to be clear we have not broken any U.K. laws we are simply returning home via the Maldives after an extended stay abroad dealing with family matters. I have no idea why people get all sensationalist and judgemental without the whole facts.
talking of laws and regulations. In the Maldives they don’t want guests moving from resort to resort as they try to contain the virus like everyone else. So from their perspective us staying in one resort for our whole trip is much preferred.
having said all that we’d prefer to just fly home on the 11th as planned so if BA won’t arrange for flights for us on QATAR then I think I will and as has been suggested book the flight on a BA code share flight number through BA. I can’t imagine any court in the land would think that unreasonable should BA refuse to pay. And if they do then such is life. My family are far more important than a BA expense claim!