Hello, I have had the Citi Dividend card for several years and I accumulated more than $500 dividend dollars on it over the years. However, I have a few cards and forgot to use it in the last year and discovered today that my balance is down to $10 dividend dollars. After a little research, it turns out that I have to use the card at least once every 12 months to keep the dividend dollars. My question is: is there any way I can recover the lost dividend dollars by talking to CSR or some other mechanism that others may have used? I haven't used the card for 13 months. I'm very sad