FlyerTalk Forums - View Single Post - My horrible experience with an AA-coded GOL flight in Brazil

Feb 20, 2021 | 2:11 am

#3

dls25

Join Date: Feb 2002

Location: MSP/BUF/BNA

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Posts: 1,374

Quote:

Originally Posted by shd9

Sorry for the trouble - it is always complicated when connecting from a domestic(-ish) airline to an international one. GOL employees at outstations might be contracted, and they probably rarely deal with international connections.

thoughts: maybe you could have asked GOL to check in to GRU only - flight being domestic they won't bog you too much. At GRU there would be real AAgents who would know the rules. But in this case, I would call AA again and explain the situation succinctly (unable to check in due to bad GOL agents, had recordings/calls to AA CS during check-in they could listen to etc). I think eventually someone at AA would be happy to get it rebooked

Thanks for the advice. I did try to get them to only check me in as far as GRU but they refused.

Beleive it or not, these were actually real GOL employees. GOL flies to the US and other international destinations, so I am really shocked by their sheer incompetence and worthless IT.

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