Originally Posted by
coleslaw
I’d guess “corporate” here is the franchisee and not Hyatt corporate?
It does sound pretty poor.
Virtually all HHs are franchises owned by various investors and run by companies like Aimbridge Hospitality - they are simply paying Hyatt to use the name and are **supposed** to follow Hyatt standards. Compliance can be scattershot even before COVID. Limiting towels is definitely NOT normal Hyatt standards and if it were me I’d be on the phone with my Concierge.