Originally Posted by
Steph58
So far just one stay to compare, but I'll have many more over the next 3 months. Currently in the middle of a 3 week stay at a HH in the Bay Area. Have to agree that cleanliness is definitely not a high priority here. May be due to housekeeping only servicing the room once every 7 days on long stays, so daily maintenance is now nonexistent. Kitchen cupboards doors/knobs (fairly dark wood but when the sun hits them . . ) look like they haven't been wiped down in a long time. Ditto the kitchen floor. In-room coffee pot is disgusting so took a trip to Walmart and bought our own, plus a toaster. Grab & Go food & coffee are inedible/undrinkable. Bathroom is passable but definitely not sparkling; shower head needs replacing. Found hair in bedroom & bathroom drawers. Sofa has stains. Carpet and paint on walls do look new so no complaints there. Allotted 1 hand towel, 2 bath towels, no wash cloths (for 2 people 7 days), 1 kitchen towel. Call for more. When questioned, told all due to "corporate budget cuts".
This place appears very full on the weekends; on the week days not so much, but it's not anywhere near empty. Unfamiliar with what the nightly rate was pre-COVID but we're paying $120. Visited the nearby Residence Inn, from the outside and front desk interaction guessing it's the same or worse. Moving to a new Homewood Stes the first of the month, which I think will be better--we'll see. However, there are positives to this HH setup so haven't yet crossed it off our list for future nights.
I’d guess “corporate” here is the franchisee and not Hyatt corporate?
It does sound pretty poor.